This is not a cut and paste document published to cover my backside. This is my attempt to reassure and keep my customers (and me) safe.
Given advice from the Government over the past year, I have had to restructure the way I work and reduce the types of jobs that I take on.
Mole season is now in full swing. I don’t really need to have any contact with mole customers, just access to their gardens. Invoices and reports can be submitted by email or telephone.
For urgent rodent and insect issues I do need to enter houses. I already have robust hygiene procedures in place due to dealing with rodents and the mess they create. I am confident that with customer cooperation and strict adherence to Government social distancing guidelines urgent rodent or insect infestations can be dealt with safely and effectively.
Wearing a mask and gloves is now totally routine before entering a customers property, but if I happen to forget, please speak up and remind me.
Customers should pay by bank transfer if possible. My card reader is available though and cleaned between each use. However, I will be accepting cash payments if necessary.
Thank you for your patience and understanding.